Question 1

How do I get started with Islagenda?

Accepted Answer

Book a demo, we visit your premises, load your services, hours and team, and leave your website and app up and running. From that day you have a 14-day free trial.

Question 2

Do I need to install anything?

Accepted Answer

No. The app works in the browser on your phone, tablet or computer.

Question 3

How long until my website is ready?

Accepted Answer

We set it up during the demo visit itself, with your real services and hours. After that you can change anything you like from the app.

Question 4

How many team members can I have?

Accepted Answer

The Basic plan includes up to 3 team members, each with their own hours and login.

Question 5

How do my clients book?

Accepted Answer

On your website they choose the service, team member, day and time. They only see free slots, so there are no double bookings.

Question 6

Can I add appointments that come in by phone?

Accepted Answer

Yes. You add them from the app in a few seconds and they sit in the same calendar as your website bookings.

Question 7

How do I block out time for breaks or holidays?

Accepted Answer

In Settings, under Team and hours, choose the team member, the day and the hours. That time stops being offered on the website without affecting existing bookings.

Question 8

What if a client wants to change or cancel?

Accepted Answer

They let you know from the reminder and you move or cancel the appointment in the app. The slot becomes free again on your website.

Question 9

How do reminders work?

Accepted Answer

When booking, the client gets an email confirmation. Before the appointment they receive an email reminder, and you can also send a WhatsApp one with a single click from the app.

Question 10

Are WhatsApp reminders automatic?

Accepted Answer

For the first few months they are sent with one click from the app: the message is already written and you just confirm it. Later on they will be sent automatically.

Question 11

Can I change my website text, prices and photos?

Accepted Answer

Yes, from the app, whenever you like. Changes go live instantly. One design change a month is also included.

Question 12

Do I need my own domain?

Accepted Answer

No. Your website domain is included in the subscription.

Question 13

Is my website in English?

Accepted Answer

Yes. Your website and booking page are in Spanish and English, and clients switch language with one tap.

Question 14

How much does it cost?

Accepted Answer

The Basic plan costs €34.99 a month including IGIC. If you pay yearly, it is €323.88, 22% less.

Question 15

Are there booking fees or a setup fee?

Accepted Answer

No. You only pay the subscription, with no booking fees and no setup fee.

Question 16

Is there a minimum term?

Accepted Answer

No. You can cancel whenever you like.

Question 17

What is the monthly summary?

Accepted Answer

On the 1st of each month you receive an email with the month's bookings, how many clients booked on their own from your website, reminders sent, new clients and an idea for the following month. You do not have to do anything.

Question 18

How quickly do you reply if I have a problem?

Accepted Answer

If anything stops your clients from booking, we reply in under 24 hours. If you ask for a change to your website or calendar, within 3 days at most.

Question 19

Who owns my clients' data?

Accepted Answer

Your business does. Islagenda processes it only to provide the service, and we sign a data processing agreement with you.

Question 20

What happens to my data if I cancel?

Accepted Answer

You can ask for a copy before you leave. After that we delete it gradually within 30 days.

Help centre

Getting started

Bookings

Reminders

Your website

Billing

Account and data

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